Canvatar

Last updated: February 15, 2026

This Privacy Policy describes how Canvatar LLC (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit https://canvatar.io (the “Site”) or purchase our personalized canvas products (the “Services”).

Canvatar LLC
1209 Mountain Road Place Northeast
Albuquerque, NM 87110
United States
Email: hi@canvatar.io

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Policy.

1. Scope of This Policy

This Privacy Policy applies to information collected through our Site and Services. Our Services are intended for adults. We do not knowingly collect personal information directly from children. Any child-related information (such as a child's photo) must be submitted by a parent or legal guardian.

2. Information We Collect

We collect the following categories of information:

2.1 Information You Provide Directly

When you place an order or contact us, we may collect:

  • Full name
  • Email address
  • Shipping address
  • Billing information (processed by Stripe)
  • Child's photo (for personalization)
  • Child's age
  • Child's gender
  • Any additional personalization details you submit

We process payments through Stripe. We do not store full credit card numbers on our servers.

2.2 Order Records

We retain order-related information, including customer name, email, shipping address, order details, and transaction metadata for accounting, tax, and legal compliance purposes.

2.3 Marketing Communications

If you opt in or otherwise provide your email during checkout, we may send:

  • Transactional emails (order confirmations, shipping updates)
  • Marketing emails (product launches, promotions, updates)

We use Klaviyo to manage email communications. You may unsubscribe from marketing emails at any time using the unsubscribe link in the email.

2.4 Analytics and Tracking Technologies

We use cookies and similar technologies to understand how users interact with our Site.

PostHog

We use PostHog for product analytics and user behavior analysis. PostHog collects information such as page views, clicks, device type, browser type, and general usage patterns.

Meta Pixel

We use Meta Pixel to measure advertising effectiveness and support remarketing campaigns on Meta platforms. Meta may collect or receive information from our Site and use it in accordance with its own privacy policies.

You may manage cookie preferences through your browser settings. Disabling cookies may affect certain functionality of the Site.

2.5 Technical Information

When you access the Site, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring URLs
  • Pages visited

This information is used for analytics, fraud prevention, and improving our Services.

3. How We Use Your Information

We use personal information for the following purposes:

  • To process and fulfill orders
  • To personalize and generate AI-based artwork
  • To manufacture and ship Products
  • To provide customer support
  • To send transactional communications
  • To send marketing communications (where permitted)
  • To analyze usage and improve the Site
  • To detect and prevent fraud or abuse
  • To comply with legal obligations

4. AI Processing and Child Photos

Our Services involve uploading a child's photo for personalization.

  • Photos are processed to generate artwork using AI systems and related services.
  • We use third-party service providers to support AI functionality.
  • Child photos are deleted from our active databases after the Product has been produced and shipped, except where limited retention is required for legal compliance or dispute resolution.

You represent that you are the child's parent or legal guardian, or have obtained proper authorization to upload the child's photo.

Our Services are not directed to children under 13, and we do not knowingly collect personal information directly from children.

5. How We Share Information

We do not sell personal information.

We may share personal information with:

  • Stripe (payment processing)
  • Supabase (secure cloud database and temporary storage)
  • Vercel (website hosting infrastructure)
  • Klaviyo (email communications)
  • PostHog (analytics)
  • Meta (advertising analytics and remarketing)
  • Manufacturing and shipping providers necessary to fulfill orders

We may also disclose information if required to:

  • Comply with legal obligations
  • Respond to lawful government requests
  • Enforce our Terms and policies
  • Protect rights, safety, or property

6. Data Retention

We retain personal information as follows:

  • Child photos: Deleted after product shipment (except limited legal retention if required).
  • Order records: Retained as required for accounting, tax, and legal compliance.
  • Customer email addresses: Retained for transactional and marketing communications unless you unsubscribe or request deletion.
  • Support communications: Managed via Gmail and retained according to standard business practices.

We may retain information longer if required by law or to resolve disputes.

7. Data Storage Location

Our infrastructure providers (including Vercel and Supabase) use U.S.-based cloud infrastructure. We do not intentionally transfer personal information outside the United States.

8. Your Privacy Rights (Including California Residents)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA, including:

  • Right to know what personal information we collect
  • Right to request deletion of your personal information
  • Right to correct inaccurate information
  • Right to opt out of the sale or sharing of personal information
  • Right to non-discrimination for exercising your rights

Do Not Sell or Share My Personal Information

We do not sell personal information.
However, certain analytics or advertising tools (such as Meta Pixel) may be considered “sharing” under California law.

You may request to opt out of such sharing by contacting us at: hi@canvatar.io

To exercise your privacy rights, email: hi@canvatar.io

We may request verification information before processing your request.

9. Security

We use reputable third-party providers and industry-standard infrastructure practices to protect personal information. However, no method of transmission or storage is 100% secure.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at:

Canvatar LLC
1209 Mountain Road Place Northeast
Albuquerque, NM 87110
United States

Email: hi@canvatar.io